Terms and Conditions

SHIPPING POLICY

Please allow 7–10 business days (excluding weekends and holidays) for your order to ship. This timeline does not apply to preorder items. All orders are shipped via USPS (U.S. Postal Service), Monday through Friday (excluding federal holidays).

• Once shipped, U.S. delivery typically takes 3–5 business days.
   

A tracking number will be emailed once your order is shipped. If you haven’t received one within 5 business days, please check your spam/junk folder. If it's still missing, reach out to us with your full name and order number for faster assistance:
majd@fosterfriendz.com

If you paid using a PayPal e-check, your order will not ship until the payment clears.
 

Once your package is in transit and has a tracking number, any delivery-related issues (e.g., lost, stolen, marked “delivered” but not received) must be resolved through USPS, as we are no longer in control of the shipment.
www.usps.com

If you’ve experienced past delivery issues, we highly recommend adding insurance to your order. To do this, email us immediately after placing your order and before a tracking number is issued. Once a tracking number is created, insurance cannot be added.

GENERAL STORE POLICY

• All sales are final – No refunds or cancellations on placed orders.
• No switching or swapping items once an order is completed.
• Please double-check your shipping address and email during checkout. We are not responsible for delays or additional charges caused by incorrect information.
   

Due to high email volume, we are unable to answer availability or restock inquiries. Please join our email list for updates.

PREORDERS

Orders containing preordered items will ship once all items are available. We do not offer partial shipments.

If there is a delay with your preorder, we will notify you via email.

RETURN AUTHORIZATIONS (INCORRECT OR DAMAGED ITEMS)

If you received an incorrect or damaged item, please contact us within 24 hours of delivery at majd@fosterfriendz.com

Include the following:

• Your order number 
• Photos of the item(s) in question

Once approved, we will issue a shipping credit (up to $5). Items must be shipped back within 3 calendar days to remain eligible.

Please note: We cannot honor returns submitted beyond the 10 day window or returns sent without approval.
 

For any questions, email us at 📧majd@fosterfriendz.com
Thank you for supporting Foster Care!